The last couple of years have significantly changed how we work. Technology combined with the unfortunate necessity of staying home due to the pandemic has made us discover tools, resources, and most importantly the mindset that allowed remote working possible quite successfully.
As people are getting vaccinated slowly, workspaces are opening up and most organizations are considering a flexible hybrid work model. While some are back to the office, the work-from-home flexibility has encouraged many individuals to either continue working remotely or opt for hybrid working if the company allows.
When so much of it is in remote space, designing an engaging employee experience is indeed a challenge that has kept HR communities and business leaders awake.. So…there are no more (or maybe minimal) heated conference room meetings, exciting water cooler discussions, or fun offsite parties. All you have is a computer screen and a meeting invite.
In such a scenario, there are probably more questions than answers in the minds of the HR and business leaders. Here’s an attempt by Team Berryworks to answer a couple of these questions for you.
HR leaders are taking employee experience more seriously these days. What points HR leaders must consider while identifying moments that matter to their employees especially when the moments are constantly changing?
Yes, working remotely and managing their professional and personal lives while at home, creating an employee experience strategy that caters to their needs is fast becoming a priority and leaders are taking it seriously. HR leaders while identifying moments that matter must ensure that the below points are taken care of.
- Listen to your employees to gather their insights before making policies. Have anonymous feedback and survey to gather what changes your employees expect, give every value to every voice and that is how identifying moments that matter should begin.
- Moments are constantly changing. What matters to your employees today might not be important to them two years from now. So have a flexible approach towards identifying them.
What are the challenges faced by the HR community in identifying the moments in a hybrid work environment?
Remote working offers a lot of challenges to the HR community in identifying moments that matter. It starts with people being reluctant to answer survey questions in spite of constant reminders. People do not respond and hence an incomplete dataset makes identifying what matters difficult. Secondly, conversations become very difficult since you are not working in the same office. Then bias creeps in, time constraints pop out of nowhere, deadlines start to knock and you find everybody engrossed in work and nobody willing to talk.
What is that one crucial employee experience puzzle piece that most platforms seem to be missing?
Well, the most important and crucial employee experience puzzle piece that most employees seem to be missing is listening with empathy. Every employee is unique, each one responds differently to situations, the way they work, the issues they face are all unique to a person. And hence, they have their own unique way of sharing feedback and opinion.
We believe that the Human part of Human Resources is missing on most employee experience platforms. It cannot be a one size fits all approach as everybody is different. It then becomes imperative to invest in a technology that appreciates this uniqueness and indulges in conversations accordingly instead of a computerized survey questionnaire. We need technology with a humane touch.
Berry is a digital personality that can be an HR leader’s strongest ally and every employee’s biggest confidant. Berry can help measure and improve employee happiness. Berry uses deep learning to interact, interpret and drive accountability using actionable patterns that it learns. Berry is available to answer simple questions and is capable of having complex conversations with employees. HR Leaders use Berry to run campaigns that help them to understand the pulse of the organization around various topics. Conversations are then analyzed and actionable insights are drawn out instantaneously.