Listening Workplace

Building A Culture of Listening at Workplace

Our workplace is a pool of infinite conversations consisting of work-related talks, personal stories, feedback, and much more. With so many conversations happening at various levels, it becomes very important for leaders to listen to their employees rather than just hear them. Listening at workplace is the step one of creating a better employee experience.

Creating a workplace that imbibes the culture of listening ensures employee voice is taken seriously and is reflected in the company’s decision-making process. Each one of us, especially during the Covid-19 has been through a lot in different ways. Each one has a story and in many cases, the chapter of the pandemic has not ended yet. So while listening must account for the exchange of all the professional information, good culture of listening must also imbibe a sense of trust so that personal problems can be shared with the hope of not being judged for them.

So how do we create a culture that exhibits qualities such as empathy? Trust, resolution, and less negativity. How do we remove the various bias that might be present in our system and may unconsciously reflect in our interactions? 

Before we discuss the ways in which listening will help us, let us try to observe the power of listening.

A Job Satisfaction survey conducted by CareerBuilder concluded that nearly 60% of the unsatisfied employees opine that their employers do not make any effort to listen to them. Now that is the difference between hearing and listening. As an employer, you get to hear your employee’s grievances and when you respond to them, it becomes effective listening which is a key builder of any organizational environment.

3 Easy Steps to Create A Culture of Listening

Appreciate When They Innovate: When people invest their time in your vision, they expect to get appreciated for their contributions. Start appreciating the little things they do in a big way. This pumps up enough good vibes for a better approach to daily tasks. Read how to appreciate your employees for interesting ways to appreciate. Appreciation leads to encouragement and encouragement fuels better work. Let’s start appreciating.

Invest in Technology to Actively Listen: Active listening helps managers in managing a diverse workforce and building a diverse and inclusive work environment to foster their productivity. Berry, a deep learning employee voice platform provides you the resources to convert your existing platform into a dynamic conversation portal where you can indulge in surveys, feedback, and fun activities. That’s not all, Berry talks to your employees, and after performing sentiment analysis offers actionable insights to the leadership for better policymaking.  Visit www.berryworks.ai to learn more.

Build a Family out of your workspace: Employees spend roughly 40 hours a week working. While you invest money, they invest time and skills. So it becomes important to listen with empathy and understand their issues such as burnout, compensation, etc and then take decisions. Often, there is unconscious bias, and the best way to eliminate it is by letting a conversational AI take charge.       

Berry is a digital personality that can be an HR leader’s strongest ally and every employee’s biggest confidant. Berry can help measure and improve employee happiness. Berry uses deep learning to interact, interpret and drive accountability using actionable patterns that it learns. Berry is available to answer simple questions and is capable of having complex conversations with employees. HR Leaders use Berry to run campaigns that help them to understand the pulse of the organization around various topics. Conversations are then analyzed and actionable insights are drawn out instantaneously.