Employee Experience

Measuring Employee Experience – The How And Why Of It

Data is the king in the 21st century. Every day, enormous amounts of data is produced, collected, analyzed and then used to design products and services, and even offer insights based on predictive analyses. Employee experience today is not just limited to offering a good compensation for the work the employee does. It is a collection of various attributes offered from time to time right from the day they join. When everything around us is being expressed in numbers, is it time for us to define employee experience in the form of numbers for our organization?

How do we get started with measuring EX at my organization?

Numbers speak a lot but it all depends on gathering the right numbers to create insights. According to Qualtrics, the right way to proceed is by combining the operational data such as basic details, salary history and combining it with the X data or the experience data to come to a conclusion. For example, let’s say that you spent $100K on additional Covid19 cover for health insurance for your team. This is your operational data. Conduct a survey and ask your employees what they think about it, are they able to take advantage of it, their likelihood of using it, etc. Combine these two and think for yourself if the decision is worth taking or not.

It all starts with Listening Actively

A good employee experience starts with listening. Actively listening to your employees can prove to be a boon as data extracted from the conversations help build the right employee experience strategy. 

It is indeed an irony that in an ever-connected world, listening or active listening is becoming rarer every day. Our managers and leaders connect with the teams every day for various work-related tasks. But how well is this connection or conversation helping them listen or gauge their teams’ sentiments? 

A conversational analyst can be the best option to extract data from conversations. An AI-based platform when integrated with your communication system can talk to your employees, understand their issues and report corrective actions to the leadership team. A dynamic, always awake digital friend can ensure that your employees talk anonymously without fear of being judged or reprimanded and thus will be the best tool to understand the pulse of the employees.

Surveys, Surveys, and More Surveys: Is it right?

Everybody conducts surveys but what happens after the surveys are done. Is the data analyzed? Do managers respond to the feedback given in surveys? Can there be an alternative to the traditional style of surveying?

Well, the answer is yes. Conducting eNPS surveys, dynamic campaigns that constantly remind employees to respond and the managers to act is the need of the hour. 

Berryworks has curated a list of questions that will help you with your eNPS surveys.

Are you taking care of Moments That Matter?

The key to the success of an employee experience strategy is the consistency and timing of the touchpoints HR creates with/and for the employees. Be it through surveys or through any other means, the leaders need to be there for employees at every crucial milestone of their journey within the organization, i.e., be with employees at the ‘moments that matter’ to them the most.

Imbibing the above actions into your EX strategy and constantly listening and measuring the quantitative as well qualitative factors of the process will lead you to understand how well the strategy is working for you and the people in your organization. 

About Berryworks: 

Berry is a digital personality that can be an HR leader’s strongest ally and every employee’s biggest confidant. Berry can help measure and improve employee happiness. Berry uses deep learning to interact, interpret and drive accountability using actionable patterns that it learns. Berry is available to answer simple questions and is capable of having complex conversations with employees. HR Leaders use Berry to run campaigns that help them to understand the pulse of the organization around various topics. Conversations are then analyzed and actionable insights are drawn out instantaneously.