Conversational AI in HR is all set to revolutionize the Employee Experience strategies across the globe. More often than not, the pressure to do or speak right keeps people from expressing their thoughts freely in an organization. The fear of repercussions stops us mid-sentence on most days. And of course, sometimes unconscious biases can prevent a person from participating and expressing their thoughts in the right conversation or inadvertently block leaders from showing empathy while troubleshooting workplace issues.
Conversational AI backed by machine learning offers your organization the freedom to eliminate the need to have initial one on one conversations with everybody. Instead, it replaces it with an intelligent digital personality that talks to your employees, assesses their needs and issues and reports back to you with actionable insights so that the HR can directly focus on solving the problem instead of tediously trying to identify the problem.
With good conversations comes good employee experience. Use of Conversational AI in HR will therefore help build a culture of accountability that is not biased. Conversational AI will also ensure that the correct message reaches the management and hence a detailed dynamic policy can be made that caters to all the moments and updates as and when priorities change.
Here are a few ways in which it can reinvent the employee experience by being a conversational buddy that every employee needs and an analyst that every HR professional must have. Technology is changing its about time we start implementing it in our lives.
The Friend Your Employees Can Trust
A conversational AI tool when integrated with your internal communication channel can talk to your employees. It can be programmed to offer virtual office tours, making new friends, clearing doubts about company policies, applying for leaves and much more. It therefore will act as the first friend your new employee makes and digitally help your employee meet their teammates and get off to a good start. It can further analyze responses and predict flight risks, identify employees facing burnout, observe disengagement and report back to the leaders.
Dynamic Surveys and Feedback Assistance
Gone are the days when yearly feedback forms were enough. Today, with remote working becoming a common practice, more and more people have got the opportunity to work across the globe and hence as your company increases in size, you need a dynamic survey tool that can conduct campaigns and surveys regularly and offer insights to leaders for timely actions. Berry, a deep learning employee voice platform for example integrates with your existing communication system such as Slack and conducts surveys there only thus eliminating the need for a third party redirect.
Digital Transformation & Collaborative Ecosystem of HR Leaders
WIth a conversational AI deployed, a lot of things that were once handled manually can easily be converted into automated tasks. Individual dashboards with the ability to access employee sentiment at various levels also ensures that the leadership on the basis of seniority and accountability can access any information at fingertips. It eases manual work such as document collection, information sharing and much more.
Hence, we may say that conversational AI when implemented can offer an overall package that creates the right connection between the employees and the employer. It improves communication, anonymous feedback and automates daily tasks creating an ecosystem that is modern, constantly learning and offering the right insights to everybody.
Berry is a digital personality that can be an HR leader’s strongest ally and every employee’s biggest confidant. Berry can help measure and improve employee happiness. Berry uses deep learning to interact, interpret and drive accountability using actionable patterns that it learns. Berry is available to answer simple questions and is capable of having complex conversations with employees. HR Leaders use Berry to run campaigns that help them to understand the pulse of the organization around various topics. Conversations are then analyzed and actionable insights are drawn out instantaneously.